DIL Immigration Ltd. (“DIL Immigration”, “we”, “us”, “our”) owns and operates https://www.dilimmigration.com (the “Website”). This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our Website, contact us, book a consultation, or purchase digital products.

By using the Website, you consent to the collection and use of personal information as described in this Privacy Policy.

1) Personal information we collect

A) Information you provide to us

Depending on how you use the Website, we may collect:

• Contact details: name, email address, phone number

• Inquiry/consultation details: information you submit through forms, email, or messages (e.g., the type of immigration matter you’re interested in, your questions, and the details you choose to share)

• Order and account details (if you purchase): billing name/address (if entered), products purchased, order number, purchase date, payment status, refunds/chargebacks, and download access history

• Account login details (if enabled): username and password (stored in an encrypted/hashed format)

Important: Please do not submit highly sensitive personal information through general website forms unless we specifically request it through a secure process (for example: passport numbers, SIN, banking details, medical records, or other sensitive identifiers).

B) Information collected automatically

When you browse the Website, we may automatically collect:

• IP address

• device and browser information

• approximate location (e.g., city/province level)

• pages visited and actions taken on the Website

• referring/exit pages

• cookies and similar technologies

2) How we use personal information

We may use personal information to:

• respond to inquiries and provide customer support

• provide consultation-related services and communication (where applicable)

• process purchases and deliver digital products/download links

• send transactional emails (order confirmations, receipts, download instructions, password resets, account emails)

• improve Website performance, user experience, and offerings

• help prevent fraud, misuse, and security incidents

• maintain internal records, accounting, and administration

• comply with legal and regulatory obligations and enforce our terms/policies

3) E-commerce and digital products

Our Website offers digital products through an e-commerce system. When you purchase a digital product, we collect and store order information required to process the order, confirm payment status, provide download access, and provide customer support relating to your purchase.

Download access may be provided via:

• order confirmation/fulfillment emails,

• the “Thank You” / order received page, and/or

• a customer account area (if enabled).

We may limit or revoke download access in situations such as refunds, chargebacks, suspected fraud, or misuse, as permitted by law and our terms.

4) Payments (Stripe)

Payments on our Website are processed by Stripe and/or other third-party payment processors (“Payment Processors”). We do not store full credit card numbers on our Website servers.

Payment Processors may collect and process your payment information according to their own privacy policies and security practices. We may receive limited payment-related details such as payment status (successful/failed), transaction identifiers, and billing details you enter.

5) Cookies, analytics, and advertising pixels

A) Cookies and similar technologies

We use cookies and similar technologies to help the Website function, remember preferences, enhance security, and understand how visitors use the Website. You can control cookies through your browser settings and (where available) our cookie/consent settings.

B) Analytics (e.g., Google Analytics)

We may use analytics tools such as Google Analytics to understand Website traffic and usage (for example, which pages are visited and how users navigate the Website). Google’s documentation indicates that in Google Analytics 4, IP addresses are not logged or stored. Google Help

C) Advertising and remarketing (e.g., Meta Pixel / Google Ads)

We may use advertising and remarketing tools (such as the Meta Pixel and/or Google Ads conversion/remarketing tags) to:

• measure the effectiveness of ads, and

• show more relevant ads to people who previously visited our Website.

These tools may use cookies or similar technologies to collect information about your device and your activity on the Website for advertising/measurement purposes. Canada’s privacy regulator has guidance on obtaining meaningful consent for online behavioural advertising. Office of the Privacy Commissioner+1

Consent: Where required, non-essential analytics/advertising cookies and pixels will be enabled only after you provide consent through our cookie/consent mechanism. If you are visiting from Québec, tracking/profiling tools may require express consent. rcgt.com+1

Note: We do not intentionally send personal information (such as your name or email) to analytics/advertising platforms through URLs, tags, or tracking parameters. ICC – International Chamber of Commerce

6) When we share personal information

We do not sell your personal information.

We may share personal information with trusted third parties who help us operate the Website and deliver services, such as:

• website hosting providers

• website platforms and plugins (e.g., WordPress/e-commerce plugins)

• Payment Processors (e.g., Stripe)

• email delivery services (transactional emails)

• analytics and security services

• advertising/remarketing providers (if enabled)

These service providers are authorized to use personal information only as necessary to provide services to us.

We may also disclose personal information if required to comply with law, protect our rights/safety, investigate fraud/security issues, or complete a business transaction (e.g., merger or acquisition) where permitted by law.

7) Data retention

We retain personal information only as long as necessary for the purposes described in this Privacy Policy, including legal, accounting, tax, and regulatory requirements.

In general:

• Order/transaction records may be retained for at least 6 years for accounting/tax and business recordkeeping purposes. 

• Consultation/inquiry records may be retained as needed for service delivery and compliance (for regulated files, retention rules may apply). 

Retention periods may vary depending on the nature of the information and legal requirements. We may also anonymize information where appropriate.

8) Security

We take reasonable administrative, technical, and organizational measures to protect personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9) International transfers

Your personal information may be stored or processed in Canada and/or other jurisdictions depending on where our service providers operate (e.g., hosting, email, payment, analytics, advertising). Privacy laws in those jurisdictions may differ from those in your location.

10) Your choices and requests

Depending on applicable law, you may request access to, correction of, or deletion of certain personal information. We may need to verify your identity before responding.

Note: We may be unable to delete certain information where retention is required for legal, tax, accounting, fraud-prevention, or other legitimate business purposes (for example, order/invoice records).

11) Children’s privacy

Our Website is not intended for children under the age of 13 (or the age defined by applicable law). We do not knowingly collect personal information from children.

12) Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

13) Contact us

If you have questions or concerns about this Privacy Policy, contact:

DIL Immigration Ltd.
Email: admin@dilimmigration.com